Reviewing Past Customer Activity can be done using the Show Zeros toggle.

This initial toggle will show all activities for the customer:

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Toggling the Apply View will separate the list into invoices and all transactions applied to those invoices:

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There are generally 3 kinds of transactions on this list:

1. Invoices/Credit Notes – will show up with a Description of the invoice and will be bolded. These invoices will be a DI source and will usually be a header of other transactions being applied to said invoice.
2. Receipt – Description of “Receipt: Description”. These will be transactions that have been directly applied to an invoice through the Receipt screen. Double clicking these fields will open the G/L Receipt Details, where the receipt can be un-applied from the invoice (Un-Applying a Receipt)
3. Apply – Description of “Apply: Description”. These transactions are created when an un-applied receipt/invoice/credit note are applied to another invoice/credit note using the Apply tab (Applying On Account Payments to Invoices). These transactions will appear in pairs on the list and cannot be un-applied the same way as a Receipt. In the below example, a portion of receipt 1063 has been unapplied from invoice 500065, and subsequently reapplied using the Apply tab, creating an Apply transaction 1068:

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How to Un-Apply Receipts

To un-apply receipt 1063 from invoice 500065 the Apply journal (1068) needs to be voided. This is done by selecting the Apply transaction and using the void journal button:

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Voiding the Apply journal will return the Invoice and the Receipt back to outstanding.

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