An Invoice may be canceled from the Customer Invoicing module by Administrators of the system. Invoices may be canceled if the corresponding job is canceled or if it contains inaccurate and un-editable details.

Note: Only un-posted invoices can be canceled.

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How to Cancel an Invoice

1. In the main menu navigate to Customers > Invoicing. Existing Invoices are displayed in date order.
2. To find the required invoice use the search boxes to filter the Invoice records. See Searching for Invoices for further details.
3. Select the Invoice to view the details at the bottom of the Customers Invoicing module.
4. Select the Cancel button .
5. A pop up window will open to confirm the cancellation. Click Yes.

Result: The Invoice is voided and the charge lines cleared. The status of the Invoice is changed to C.

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How to Un-Cancel an Invoice

Follow the steps above and click the cancel button again to reverse the cancellation.

Note: Charges will not be automatically created, and must be manually added to the Invoice.

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