Sales and Operational Staff can confirm times with a client from the Search tab of the Daily Diary. Once a time of a Job has been confirmed, staff can easily identify them which reduces the incidence of re-calling a client.

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How to Confirm a Start Time:

1. Navigate to the Daily Diary in the main menu and then to the required Diary Action/Job.
2. Select the Job with the confirmed start time and click the button.
3. The background colour of the OnSite field for that diary action will change to green .  This is a useful visual cue when reviewing unconfirmed start times.

Note: Clicking the button again will toggle the start time back to unconfirmed.

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