Customer initiated payments

Customers who have not signed up for direct debit can pay their invoices by credit card using the ezidebit payment portal. The Customer does this by using a link to the payment portal in one of the following ways: 

  • From an email sent to the client from Moveware 
  • From a PDF of a Moveware document with the link embedded into the document
  • By logging into MoveClient and navigating to the Accounts page

  1. The Customer clicks the link and goes to the Moveware payment portal. They enter their name and card details and clicks Proceed.
  1. The customer will then confirm their details and click a button to make the payment.
  2. The payment is processed by Ezidebit.
  3. If approved, the payment will appear in Moveware and the customer will be given a receipt. If declined, an error message will be displayed for the client to adjust their payment details and try again.
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