Support

The primary goal of our Support team is to help Clients rapidly and efficiently resolve technical problems. If your service is interrupted due to a query relating to initial installation & setup or you have a break/fix related issue to report, our team of dedicated support staff will help restore normal operations as quickly as possible and attempt to minimize adverse effects on business operations.

  • To log a request, please go to our Support page.

Included Support Services

Additional Support Services (Charged)

Movewaae can provide additional support services beyond the included support services at an additional cost to Clients.

All implementation, configuration, and customisation requests do not form part of the Included Support Services. These non-support related requests will be escalated internally to the relevant department, who will handle your individual requirements within defined service levels and quality.

Terms and conditions applicable to Additional Support Services are set out in the Master Licence Agreement. Once a Support Service has been identified as a Charged Support service, a quotation will be provided to the Client which can be accepted or declined as required.

The Moveware Support team can provide assistance in the following listed areas:

How to Log a Support Request

For more information about how to log a support request, please refer to our MoveSupport User Guide.